Privacy Policy

At EPR Edinburgh, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect:

We collect several types of information from and about users of our website, including:

  • Personal Information: This includes your name, email address, phone number, postal address, and payment information, which you provide when making a booking or contacting us.
  • Booking Information: Details of your bookings, including property selection, dates of stay, and any special requests.
  • Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, pages visited, and referring URLs.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website and to collect data about your browsing behavior.

2. How We Use Your Information:

We use the information we collect for various purposes, including:

  • Booking Management: To process and manage your bookings, including sending booking confirmations and updates.
  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
  • Improving Our Services: To analyze website usage data and feedback to improve our website, services, and customer experience.
  • Marketing Communications: To send you promotional emails and newsletters about our properties, special offers, and travel tips, if you have opted in to receive such communications.
  • Legal Compliance: To comply with legal obligations and regulations.

3. Data Sharing and Disclosure:

We may share your personal information with:

  • Service Providers: Third-party service providers who assist us in operating our website, processing payments, sending emails, and providing customer support. These providers are contractually obligated to protect your information.
  • Property Owners: We may share your booking information with the owners of the properties you book to facilitate your stay.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption technology to protect sensitive information transmitted online.
  • Secure Storage: Storing your personal information on secure servers with limited access.
  • Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to:

  • Enhance User Experience: Remember your preferences and settings to provide a personalized experience.
  • Analyze Website Traffic: Track website usage patterns to improve our website and services.
  • Targeted Advertising: Display relevant advertisements based on your browsing behavior.

You can control cookies through your browser settings and opt-out of certain tracking technologies. However, disabling cookies may affect your experience on our website.

6. Your Rights:

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time.

To exercise these rights, please contact us at info@edinburghescapes.com.

7. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website and services after the changes are posted constitutes your acceptance of the revised policy.

9. Contact Information:

If you have any questions or concerns about this Privacy Policy, please contact us at:

EdinburghEscapes
Email: info@edinburghescapes.com